How do I pay
What Credit and Debit Cards do you accept?

Is the credit card payment secure?

How do I know the transaction is secure?

What Currency will my Credit Card be Billed?

Who are PROTX?
What if the goods are damaged in transit?
Returning Items
How to I order online?
What happens after I have ordered?
Is shipping included in the prices?
How is shipping calculated?
How long will delivery take?

What are your terms and conditions of sale?
Are you registered for VAT?


How do I pay?
We accept credit cards or UK Debit Cards online. We can also take telephone, mail or fax orders and can process most credit and UK debit cards manually. We also accept cheques
.

What Credit and Debit Cards do you accept?
Delta, Mastercard, Solo, Electron, Switch & Visa.
Sorry we do not accept American Express.
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Is the credit card payment secure?
Yes, Credit cards are transacted on our behalf by PROTX, a payment processor company, part of Lloyds TSB, a National UK bank. All account information is transacted on an industry standard SECURE (128 bit SSL) web page. The data transmission of your information is in an encrypted format.
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How do I know the transaction is secure?
Look at your browser web address, it should start https://. Also look for the symbol at the foot of your browser screen.
Note this only applies at the point of the credit card data transaction.
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In What Currency will my Credit Card be Billed?
All prices are shown and charged in £Sterling. If you do not have a £Sterling credit card, then the charge will be converted to your local currency at the current exchange rate by your card provider.
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Who are PROTX?
PROTX are owned by Lloyds/TSB, one of the largest British banks. They conduct our online credit and debit card payments on their secure server.
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What if the goods are damaged in transit?
No problem, all shipments are traceable and insured. If they fail to arrive or are damaged in transit then let us know immediately and, subject to the carriers confirmation we will replace as necessary. Note we will require return of any damaged items.
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Returning Items
We hope that you are delighted with your purchase, but in the event that you are not happy with your jewellery, we will accept returns within 7 days of your receipt of the item, and as long as the item is in original and unworn condition with explanation - you should contact us first to let us know that you are returning the item so we know we are expecting it (to ensure we are here to accept and sign for the item) and returns must be made via Special Delivery/Recorded Delivery or overseas signed for service at your cost (ie, by the method by which we mailed the item originally) as we cannot be responsible for items until they are signed for - and we are sorry but we do not accept the return of special order items - items that have been sized for instance, or items that have been made to the customers specifications and requirements, and unfortunately we are unable to refund on pierced earring fittings, due to EU Hygiene regulations - in the case where you wish to return earrings, we will need to make a charge for new fittings for the earrings, before they are offered for resale on the site. Postage and packing fees are not refundable. Refunds will be made by the same method of your original payment, ie, if you paid by cheque, the refund will be by cheque.

How do I order online?
Select the product page, then just click onto the button. The item will then be added to your cart. You will then be able to change the quantity or delete the item. You can view the cart at any time from the navigation bar.
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What happens after I have ordered?
You will receive an e-mail invoice based upon your choice of payment method. Subject to prior sale all items displayed are available from stock and will be mailed as soon as funds are cleared.
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Is shipping included in the prices?
No, in order to offer the best value, shipping at £2.50 will be added on checkout (UK only, other detinations have other costs).
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How long will delivery take?
Usually this will be immediately upon receipt of cleared funds.
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What are your terms and conditions of sale?
We are not happy until you are. Click to read the small print.
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Are you registered for VAT?
VAT is included in all our prices.
Our registration Number is GB 819 3373 15.

 

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