do I pay?
We accept credit cards or UK Debit Cards online. We can also take telephone,
mail or fax orders and can process most credit and UK debit cards manually.
We also accept cheques.
Credit and Debit Cards do you accept?
Delta, Mastercard, Solo, Electron, Switch & Visa.
Sorry we do not accept American Express. Top
Is the credit card payment secure?
Yes, Credit cards are transacted on our behalf by PROTX, a payment processor
company, part of Lloyds TSB, a National UK bank. All account information
is transacted on an industry standard SECURE (128 bit SSL) web page. The
data transmission of your information is in an encrypted format. Top
do I know the transaction is secure?
Look at your browser web address, it should start https://. Also look for
the symbol at the
foot of your browser screen. Note this only applies at the point of the credit card data transaction.
In What Currency will my Credit Card be Billed?
All prices are shown and charged in £Sterling. If you do not have
a £Sterling credit card, then the charge will be converted to your
local currency at the current exchange rate by your card provider. Top
PROTX are owned by Lloyds/TSB, one of the largest British banks. They conduct
our online credit and debit card payments on their secure server. Top
if the goods are damaged in transit?
No problem, all shipments are traceable and insured. If they fail to arrive
or are damaged in transit then let us know immediately and, subject to the
carriers confirmation we will replace as necessary. Note we will require
return of any damaged items. Top
We hope that you are delighted with your purchase, but in the event that
you are not happy with your jewellery, we will accept returns within 7 days
of your receipt of the item, and aslong as the item is in original
and unworn condition with explanation - you should contact us first
to let us know that you are returning the item so we know we are expecting
it (to ensure we are here to accept and sign for the item) and returns must
be made via Special Delivery/Recorded Delivery or overseas signed for service
at your cost (ie, by the method by which we mailed the item originally)
as we cannot be responsible for items until they are signed for
- and we are sorry but we do not accept the return of special
order items - items that have been sized for instance, or items that have
been made to the customers specifications and requirements, and unfortunately
we are unable to refund on pierced earring fittings, due to EU Hygiene regulations
- in the case where you wish to return earrings, we will need to make a
charge for new fittings for the earrings, before they are offered for resale
on the site. Postage and packing fees are not refundable.
Refunds will be made by the same method of your original payment, ie, if
you paid by cheque, the refund will be by cheque.
do I order online?
Select the product page, then just click onto the
button. The item will then be added to your cart. You will then be able
to change the quantity or delete the item. You can view the cart at any
time from the navigation bar. Top
happens after I have ordered?
You will receive an e-mail invoice based upon your choice of payment method.
Subject to prior sale all items displayed are available from stock and will
be mailed as soon as funds are cleared. Top
shipping included in the prices?
No, in order to offer the best value, shipping at £2.50 will be added
on checkout (UK only, other detinations have other costs). Top
long will delivery take?
Usually this will be immediately upon receipt of cleared funds. Top
are your terms and conditions of sale?
We are not happy until you are. Click
to read the small print. Top
you registered for VAT?
VAT is included in all our prices.
Our registration Number is GB 819 3373 15.